Shipping Policy

1. Shipping Locations

Reeves ships to all 36 states of Nigeria, including the Federal Capital Territory (Abuja). We also offer international shipping to over 30 countries on request. For international orders, please contact us at hello@shopwithreeves.com for a custom quote.

2. Processing Time

Orders are processed and dispatched within 1 business day of placement and payment verification. Orders placed before 2pm WAT on a business day typically ship the same day. Orders placed on weekends or public holidays are processed on the next business day.

For bank transfer payments, processing begins only after payment is verified, which can take 2–4 hours during business hours.

3. Delivery Times

Estimated delivery times are as follows:

• Lagos: 1–2 business days
• Other Southwest states (Ogun, Oyo, Osun, Ondo, Ekiti): 2–3 business days
• Abuja & North Central: 3–4 business days
• South-South & South-East: 3–5 business days
• North (Kano, Kaduna, etc.): 4–6 business days
• International: 7–21 business days, depending on destination

These are estimates only and not guaranteed. Delays may occur due to weather, public holidays, courier issues, or events beyond our control.

4. Shipping Rates

Our shipping rates are calculated based on the delivery destination and order value:

• Lagos: ₦2,000
• Other Nigerian States: ₦4,000
• Free Shipping: On all orders above ₦50,000 (anywhere in Nigeria)
• International: Calculated at checkout or quoted on request

5. Order Tracking

Once your order ships, you will receive a tracking number via email and SMS. You can track your order status at our Track Order page. Tracking updates may take up to 24 hours to appear in the courier system after dispatch.

6. Delivery Attempt & Failed Deliveries

Our courier partners will attempt delivery up to 3 times. If delivery is unsuccessful after 3 attempts, the order will be returned to our warehouse. We will contact you to arrange re-delivery, which may incur additional shipping fees.

Please ensure someone is available at the delivery address to receive the package, or provide clear delivery instructions during checkout (gate codes, landmarks, alternate contacts).

7. Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or regulatory requirements. If your order cannot be shipped to your location, we will notify you and offer a refund or alternative arrangement.

8. Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund. For lost packages, we will work with the courier to locate the package and provide updates. If a package is confirmed lost, we will issue a full refund or resend the order at no cost.

9. Address Accuracy

Please ensure your shipping address is complete and accurate. Reeves is not responsible for delays or non-delivery caused by incorrect addresses. If an order is returned to us due to an incorrect address, the customer is responsible for re-shipping fees. Address changes can be requested within 2 hours of placing an order.

10. Customs & Import Duties (International)

For international orders, the recipient is responsible for any customs duties, taxes, or import fees imposed by the destination country. We are not responsible for delays caused by customs clearance processes.

11. Contact

For shipping questions, please contact us at hello@shopwithreeves.com or +234 800 000 0000.

Last updated: August 4, 2026