Frequently Asked Questions

Lagos orders are delivered within 1–2 business days. Orders to other Nigerian states take 3–5 business days. Orders placed before 2pm WAT ship the same business day.

Shipping within Lagos is ₦2,000. Outside Lagos, shipping is ₦4,000. Orders above ₦50,000 ship free anywhere in Nigeria. International shipping is available on request — email hello@shopwithreeves.com for a quote.

Yes! We ship to over 30 countries. International shipping rates and delivery times vary by destination. Please contact us with your location for a custom quote. Customs duties and import taxes may apply and are the responsibility of the recipient.

Once your order ships, you'll receive a tracking link via email and SMS. You can also track your order anytime at our Track Order page using your order number.

Address changes are possible within 2 hours of placing your order, as long as it hasn't shipped. Contact us immediately via WhatsApp or email with your order number and the new address.

We offer 30-day returns on all full-price items. Items must be unworn, unwashed, with tags attached, and in original packaging. Sale items are final sale and not eligible for return or exchange.

Visit our Contact page and select "Returns" as the subject. Include your order number and the item(s) you'd like to return. We'll send you a return authorization and instructions within 24 hours.

If the return is due to a defect or our error, we cover return shipping. For all other returns (change of mind, wrong size, etc.), return shipping is the customer's responsibility.

Refunds are processed within 48 hours of receiving your returned item. The refund will appear in your original payment method within 5–10 business days, depending on your bank.

Yes! Exchanges are free for size swaps on the same item. Contact us within 30 days of delivery to arrange an exchange.

Check our detailed Size Guide for measurements and fit notes. Each product page also has a "Size Guide" link next to the size selector. If you're between sizes or unsure, our team is happy to help — just contact us.

Most of our pieces are true to size, but fit notes are included on each product page. Items marked "Relaxed Fit" or "Oversized" are intentionally roomier — size down if you prefer a more fitted look.

Every Reeves piece is designed and hand-finished in our Lagos atelier. We source premium fabrics from trusted suppliers in Nigeria, Italy, and Turkey.

Care instructions are on the label of every garment. As a general rule: machine wash cold, hang dry, and iron on low heat. For knitwear and structured pieces, dry cleaning is recommended.

We accept card payments via Paystack and Flutterwave (Visa, Mastercard, Verve), bank transfer, Pay on Delivery (Lagos & Abuja only), and Reeves Wallet. USSD and mobile money are also available via Flutterwave.

Yes, Pay on Delivery is available in Lagos and Abuja. You can pay with cash or POS card to our delivery agent. POD orders are subject to confirmation — we may contact you to verify before dispatch.

After making your transfer, upload your receipt on the order confirmation page or email it to hello@shopwithreeves.com with your order number. We verify payments within 2–4 hours and ship immediately after.

Wallet is a stored-value account you can fund via card or bank transfer. Use it at checkout for instant payment. You earn 2% bonus on every wallet payment, and refunds from cancelled orders are credited to your wallet within 48 hours. Wallet funds never expire.

You earn 1 loyalty point for every ₦100 spent. 100 points = ₦500 off your next order. Points are automatically credited after your order is delivered and can be redeemed at checkout.

No, you can check out as a guest. However, creating an account gives you faster checkout, order tracking, saved addresses, wishlist, wallet, and exclusive member pricing.

Absolutely. We use 256-bit SSL encryption for all transactions and never store your card details. Your personal information is never shared with third parties. See our Privacy Policy for full details.

Click "Forgot password?" on the login page and enter your email. We'll send you a secure reset link valid for 30 minutes.

We're sorry to see you go. Email hello@shopwithreeves.com from your registered email with the subject "Delete Account" and we'll process your request within 72 hours.