Return Policy

1. Our Return Philosophy

At Reeves, we stand behind every piece we make. If something isn't right, we want to make it right. Our return policy is designed to be straightforward, fair, and customer-friendly — because we believe the relationship doesn't end at checkout.

2. Return Window

You may return any eligible item within 30 days of delivery for a full refund or exchange. The 30-day window begins from the date your order is marked as delivered by our courier partner.

3. Eligibility Criteria

To be eligible for a return, items must meet the following conditions:

• Unworn, unwashed, and unused;
• All original tags attached;
• In original packaging (shoe boxes, dust bags, etc.);
• Free from odors, stains, or damage;
• Accompanied by the original receipt or proof of purchase.

4. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Sale or discounted items (when marked "Final Sale");
• Undergarments and socks (for hygiene reasons);
• Customized or personalized items;
• Gift cards;
• Items damaged after delivery due to customer care;
• Items returned beyond the 30-day window.

5. How to Initiate a Return

To start a return, please follow these steps:

• Visit our Contact page and select "Returns & Exchanges" as the subject;
• Include your order number, the item(s) you'd like to return, and the reason for return;
• We'll send you a Return Authorization (RA) number and return instructions within 24 hours;
• Pack the items securely with all original tags and packaging;
• Ship the package to the address provided in the RA email;
• Use a trackable shipping method — we are not responsible for lost return packages.

6. Return Shipping Costs

Return shipping costs are determined as follows:

• Defective or incorrect items: Reeves covers return shipping in full;
• Change of mind / wrong size: Customer is responsible for return shipping;
• Exchanges (same item, different size): Free — we cover shipping both ways for the first exchange.

7. Refund Processing

Once we receive and inspect your returned item, we'll send you an email confirmation. Refunds are processed within 48 hours of inspection. The refund will be credited to your original payment method within 5–10 business days, depending on your bank or card issuer.

For more details, see our Refund Policy.

8. Exchanges

We're happy to exchange items for a different size or color (subject to availability). To request an exchange, follow the return process and specify your preferred replacement. If the new item is more expensive, we'll invoice you for the difference. If it's less expensive, we'll refund the difference.

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund — no return shipping required in most cases.

10. Order Cancellations

Orders can be cancelled free of charge within 2 hours of placement. After 2 hours, cancellation is subject to the order's processing status. Once an order has shipped, it cannot be cancelled — but you may return it after delivery under our standard return policy.

11. Final Sale Items

Items marked as "Final Sale" or purchased during clearance events are not eligible for return, exchange, or refund. Please review your order carefully before purchasing.

12. Contact

For return questions or to start a return, please contact us at hello@shopwithreeves.com or +234 800 000 0000.

Last updated: August 4, 2026