Refund Policy

1. Refund Overview

We want you to love every Reeves piece you own. If for any reason you're not completely satisfied, we offer refunds in accordance with this policy and our Return Policy. Please read this document carefully to understand how refunds work at Reeves.

2. When You're Eligible for a Refund

You may request a refund in the following situations:

• Returned items: Items returned within the 30-day window that meet our return criteria;
• Damaged or defective items: Items received damaged or with manufacturing defects (reported within 48 hours of delivery);
• Incorrect items: Wrong item or wrong size shipped by us;
• Cancelled orders: Orders cancelled within 2 hours of placement, or cancelled by Reeves due to stock unavailability;
• Failed delivery: Packages confirmed lost by the courier.

3. Refund Method

Refunds are issued to your original payment method, with the following exceptions:

• Card payments (Paystack/Flutterwave): Refund to the original card within 5–10 business days;
• Bank transfer: Refund to the originating bank account within 24–48 hours;
• Pay on Delivery: Refund as bank transfer to your account, or as Reeves Wallet credit (instant);
• Reeves Wallet: Refund to wallet (instant) — recommended for fastest processing;
• Loyalty points: Refund as points re-credited to your account.

If you prefer, you may choose to receive your refund as Reeves Wallet credit, which is instant and earns you 2% bonus on the refunded amount.

4. Refund Amount

The refund amount depends on the reason for the refund:

• Change of mind: Full product price refunded. Original shipping fees are non-refundable. Return shipping is at the customer's cost.
• Damaged/defective/incorrect item: Full refund including shipping fees. Reeves covers return shipping.
• Cancelled order (before shipping): Full refund including shipping fees.
• Lost package: Full refund or free resend, at the customer's choice.

5. Processing Time

Refund processing times are as follows:

• Reeves Wallet: Instant (within minutes of approval);
• Bank transfer: 24–48 hours;
• Card payments: 5–10 business days (depending on your bank);
• Pay on Delivery: 1–3 business days (bank transfer).

We process all refunds within 48 hours of approving the return. If you haven't received your refund after the estimated time, please contact your bank or payment provider first, then contact us if the issue persists.

6. Partial Refunds

In certain situations, we may issue a partial refund:

• Items returned with missing parts or packaging;
• Items showing signs of wear beyond what's expected from trying on;
• Items returned beyond the eligible window but accepted at our discretion.

7. Sale Items

Sale items marked "Final Sale" are not eligible for refunds or exchanges. Other discounted items (during promotional events, etc.) follow the standard return and refund policy.

8. Loyalty Points & Wallet Adjustments

If you earned loyalty points on a refunded order, those points will be deducted from your account. If you used wallet funds on a refunded order, the wallet portion will be re-credited instantly. Promotional codes used on refunded orders may not be re-issued.

9. Disputes & Chargebacks

If you have a concern about a charge, please contact us first at hello@shopwithreeves.com. We're committed to resolving issues quickly and fairly. Initiating a chargeback with your bank without first contacting us may delay resolution and affect your account standing.

10. Refund Status

To check the status of a refund, please reply to your refund confirmation email or contact us with your order number. We'll provide a status update and any tracking information available for the refund transaction.

11. Contact

For refund questions, please contact us at hello@shopwithreeves.com or +234 800 000 0000.

Last updated: August 4, 2026