Privacy Policy

1. Introduction

Reeves ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. Please read this policy carefully to understand our practices regarding your personal data.

By using our Website, you consent to the data practices described in this policy. If you do not agree with these practices, please discontinue use of the Website.

2. Information We Collect

We collect several types of information from and about users of our Website:

• Personal Information: Name, email address, phone number, shipping address, billing address, and payment information (processed securely by our payment partners).
• Order Information: Products purchased, order history, sizes, colors, and preferences.
• Account Information: Login credentials (passwords are encrypted), wallet balance, loyalty points, saved addresses, and wishlist items.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Communications: Emails, messages, and feedback you send to us.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and returns;
• To communicate with you about your orders, account, and inquiries;
• To personalize your shopping experience and recommend products;
• To send marketing communications (you can opt out at any time);
• To improve our Website, products, and services;
• To detect, prevent, and address fraud, security issues, or technical problems;
• To comply with legal obligations.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Payment processors (Paystack, Flutterwave), courier partners, and email service providers — under strict confidentiality agreements;
• Legal Authorities: When required by law, court order, or to protect our rights and safety;
• Business Transfers: In the event of a merger, acquisition, or asset sale — with notice to you.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and serve relevant content. You can control cookies through your browser settings, but disabling them may affect Website functionality. See our Cookie Policy for more details.

6. Data Security

We implement industry-standard security measures to protect your information, including 256-bit SSL encryption for all transactions. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information after account closure to comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Under Nigerian law and the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information (subject to legal exceptions);
• Opt out of marketing communications at any time;
• Object to or restrict our processing of your information;
• Withdraw consent at any time.

To exercise any of these rights, please contact us at hello@shopwithreeves.com.

9. Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@shopwithreeves.com or +234 800 000 0000.

Last updated: August 4, 2026